IT Support: Commercial

We specialise in IT support for small to medium size companies. We have fully trained it technicians that can work with you company to support all aspect of your IT infrastructure.
We can deal with all types of Microsoft and linux servers.
We can offer support with all types of laptop and desktop computers with Windows 2000, windows XP, Windows vista and window 7

Syn-star also support telephones and printers.

What type of support do you require:

• Hourly - support when you need it
• Blocks - buy a block, guaranteed
• Monthly support - guaranteed
• Monthly support - fully managed

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-We do not charge travel time
-We do not charge for quotations
-We do not charge for email support
-Free account manager

We have a simple philosophy with our corporate clients, only you know what you want to, all companies are different, We Taylor all our IT support to each client.

We have two stages of charge for our on-site technicians:

All call-outs that involve standard desktop, laptop and printer support - £40+VAT per hour

All call-outs that involve windows and linux servers within your network - £50+VAT per hour

• All call-outs are charged a minimum of one hour and then fifteen minute blocks there after. For example if we enter at 11 and leave at 12.45, we will charge for 1.75 hours. (£70 / £87.50)
• Because we have IT support centres if we come to your premises and it is obvious your desktop or laptop needs rebuilding / reinstalling we can take it back to our support centres, repair it at a fixed rate, then deliver it back. Saving you on average over £150.
• Because we have over ten fully trained technicians, we will have the skills needed to fix any problem. We can give you better support than smaller IT support companies...... FACT!!

We do not charge travel time if under one hour, we do however charge a mileage supplement if over five miles from our nearest support centre.

Our philosophy is simple, you know what you want to achieve from your IT, Syn-star can help you achieve it. You still have full control of your network, we are here to support you.

WHAT WORRIES YOU ABOUT YOUR NETWORK?

How Syn-star can help........................

• Worried about Hackers?
• Worried about Virus' & Trojans
• Is my data safe?
• Do I have everything backed up? How can i check?
• Worried about the stability? Hardware failure?
• Staff using computers for personal work?
• Staff going on potentially dangerous sites?
• computers / network running slow?
• Broad band crashing / slow
• Email attachment issues
• Is your data safe? data encryption
• How good are you backup procedures? is everything getting backed up?
• Potential cost of upgrading system
• I'm spending a fortune on printing / photocopying
• How energy efficient are my computers?
• Is there better software / equipment that could help my business? save time, save money, more features....................... may cost less in accountancy fee's etc.
• When is it not worth fixing my existing computers / hardware?
• Are we paying to much for our current IT support?

These are all very real questions we get asked on a daily basis, we can also solve them.
Our aim is to leave you feeling secure and supported!

We are proud to be Synonymous with good old fashioned customer service but at the forefront of today's technology.

Hourly - support when you need it: Reactive support: You can call us anytime to arrange a call-out. We can come and fix any issues as they arise. We have larger clients who we offer second line support, They have there own centrally run IT support, however the main IT department are at different locations. We can sort all the emergency problems as they occur, whilst keeping the setup as the IT department guide us.

Blocks - buy a block, guaranteed: With our monthly support we can offer guaranteed emergency call-out within 24 hours of your request. IF you buy a block of at least five hours we can offer this emergency service. Once you have used your hours you can then add to them. Features: 24 Hour response time Remote support (charged per 15 minutes) Trade account pricing and 14 day credit We offer comprehensive system and management monitoring, daily health checks and error reporting

Monthly support - guaranteed: Monthly support contract are for a minimum of one year, We offer support contracts from as little as two hours per month. Features: 24 Hour response time Remote support (charged per 15 minutes) Trade account pricing and 14 day credit Free unlimited email support* Free unlimited telephone support* direct staff support (we can deal direct with the end user) Free travel time (except to separate residences) An amount of monthly hours that you feel you require, you can run up to double the allocated amount either positive or negative before you are charged (for example if you have ten hours per month, you only use eight, you will have twelve for the following month) We offer comprehensive system and management monitoring, daily health checks and error reporting Full security analysis of entire network * only available for min 6 hours per month

Monthly support - fully managed: Monthly support contract are for a minimum of one year, We offer fully managed support contracts from as little as six hours per month. You will have your own account manage who can give you tailored pricing for each individual hardware purchase. Specialise in saving you money in utilities such as telecom's and electric. You will have a single point of contact, the ultimate personal service. We also promote your staff / end users contacting your account manager direct. You shall be given complete it support and call logging. Features: Same day response time Remote support (charged per 15 minutes) Trade account pricing and 30 day credit Your own account manager Free unlimited email support Free unlimited telephone support direct staff support (we can deal direct with the end user) Full infrastructure survey Free travel time (except to separate residences) An amount of monthly hours that you feel you require, you can run up to double the allocated amount either positive or negative before you are charged (for example if you have ten hours per month, you only use eight, you will have twelve for the following month) We offer comprehensive system and management monitoring, daily health checks and error reporting Full security analysis of your entire network External back-up and hard drive image taking

We understand exactly how important it is to have your IT working properly. We know that when your computer systems are not working it costs you time and money.

We can be as reactive or pro active as you want us to be.

We work better, we work smarter, we work more efficiently, this means much more cost effectively. Our whole ethos is customer orientated.

We support individuals with one PC up to multi-site companies with 300+ work stations......... We can support you and your company.

If you would like more information about our IT support packages please email:
support@syn-star.co.uk and we can arrange to come and visit your premises and discus your requirements.